FAQ

FREQUENTLY ASKED QUESTIONS FOR MGEM SERVICES
1. I am interested in your tracking device, how can I get it?
You can purchase it in the following ways
• Make payment into our bank account or pay online at www.mgemservices.com OR
• Visit our office at 908 Lateef Jakande Way Agidingbi Ikeja to make payment and you can pick it up if a pocket tracker or we’ll deliver to your preferred address if a car tracker.

2. How many hours does it take to install your vehicle tracker?
Only our vehicle trackers need to be installed; and the time of installation varies depending on the type of vehicle. Minimum of 4 hours for cars, 6 hours for SUVs and heavy duty trucks
For vehicles that require specialized installation can take as much as 6 – 8 hours.

3. Do your trackers come with any guarantees or warranties?
All our trackers come with a 24months warranty!

4. What are the features in the tracking device?
The MgeM tracker is an enhanced GPRS and SMS network communication vehicle tracking device pre-loaded with up to date landmarks and recovery mode features, for easy and real time vehicle location even when maps or internet connections are on available,

It comes with the following exciting features:
• User friendly Mobile App and PC software that helps you manage and monitor your car/ fleet at your convenience.
• Enhanced audio device from remote listening to live conversation in your vehicle with a push of button or command.
• Highly sensitive motion detection and anti-theft alarm system for securing parked vehicles and un-guarded assets.
• Instant SMS alerts on over-speeding, exiting pre-agreed geographical areas, Fuel theft, SOS and when the car is turned or when the battery is removed.
• Comes with an inbuilt 3.7v, 1300mAh, Li-Polymer replaceable backup battery with input voltage 6-32v DC and can last up to 78hrs.
• No monthly or annual charges on mobile. The user pays only the normal operator data for SMS alerts.

5. How much are your vehicle- tracking devices?
We have 2 types of vehicle trackers – the Basic Option and the Full Options. The Basic Option costs N55, 000 while the Full Option costs N60, 000 with Installation.

In addition to the great features of the vehicle tracker, purchase of any of our trackers also comes with
• Free installation on all cars. Additional N5, 000 for SUVs and N10, 000 for heavy duty trucks.
• Free Software/Application installation and operational guidelines needed to manage your fleet at your control center or from the privacy of your mobile phone (worth NGN 15,000)
• Free maintenance services for a minimum of 24 months from the time of installation.
• Free 12 months web access, to manage and monitor your fleet.
• Deployment of onsite certified Engineers/Installers for installation and trouble shooting
• A direct access with the Force CID (FSARS) Adeniji Adele, Lagos Island. (In case of any emergency)

6. What is the difference between the Basic Option and the Full Option Vehicle Tracker?
The options include:
THE FULL OPTION AND
THE BASIC OPTION
The full option comes with wonderful features such as, an inbuilt microphone that enables you to listen to every bit of conversation happening in your car. Just by just texting ‘’listen” and the device automatically calls you back. Secondly, an external SOS button that enables a fast and seamless signal or distress calls. The basic option does not come with these features but will definitely deliver value for money and the satisfaction you need in monitoring your vehicles.

7. So when I make payment for your tracker, what happens next?
Once your payment is confirmed, you would receive a call from our agent with pre-installation guide/delivery.

8. How safe will my car be with this tracking device installed on it?
Your vehicle will be very safe. Installation will be handled by our expert(s) to ensure smooth execution.